Business communication questions 1 – 40

 

Question 1 of 40

2.5 Points

 

Which of the following is true about the indirect organizational plan?

 

 

 

 

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A. It is appropriate when bad news is unexpected.

 

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B. It is used when the message is relevant to health and safety.

 

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C. It may confuse, upset, or anger your audience as it conveys bad news too abruptly.

 

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D. It is used when the audience is unlikely to be surprised by the news.

 

 

 

 

 

 

Question 2 of 40

2.5 Points

 

If you phrase bad news __________, your audience is more likely to understand your message.

 

 

 

 

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A. by sugarcoating it

 

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B. in clear terms

 

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C. through implication

 

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D. using subtle hints

 

 

 

 

Question 3 of 40

2.5 Points

 

A large company has been experiencing a steady decline in business over the past year, and its employees have been informed that there is a freeze on salary increases for at least the next six months. The rumors of layoffs have been going around among employees, although the company has vowed to do whatever it can to avoid this. As the year draws to a close, Kat, an executive in the corporate headquarters, needs to inform the regional managers that there is no room in the budget for year-end bonuses. She schedules a conference call with them to discuss year-end issues. When Kat considers how to deliver this news, she will likely come to the conclusion that __________.

 

 

 

 

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A. she should not end this discussion with goodwill because she will be delivering bad news to the audience.

 

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B. the direct approach would be a good idea.

 

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C. the indirect approach is her only option because she has to deliver bad news.

 

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D. she should provide detailed explanations before putting forward the bad news.

 

 

 

 

 

 

Question 4 of 40

2.5 Points

 

During lunch with a friend, she tells you that her office recently implemented flex-time hours. It has been a positive change at her workplace, and you think that it would be great to have flex-timing at your office as well. You decide to approach your boss about this possibility. Which of the following would be best to include in an email to your boss suggesting the idea?

 

 

 

 

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A. I think a flex-time schedule would be good for me.

 

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B. Flex-time would give me more free time.

 

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C. I bet everyone would love having a more flexible schedule instead of the typical 9-5 work schedule.

 

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D. In other offices, the flex-time schedule has increased productivity and decreased turnover.

 

 

Question 5 of 40

2.5 Points

       

 

In which of the following situations is the direct organizational method the preferred way to deliver bad news?  

 

 

 

 

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A. if the news is likely to upset or anger the audience

 

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B. if the news is irrelevant to health and safety

 

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C. if the news is difficult to explain or understand

 

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D. if it is important that the audience hears the news immediately

 

 

 

 

 

 

 

 

Question 6 of 40

2.5 Points

 

Which of the following statements about buffers is true?

 

 

 

 

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A. A buffer is a closing statement that comes after bad news.

 

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B. A buffer tends to worsen the adverse impact of bad news.

 

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C. A buffer should obscure the fact that bad news may be coming later in the message.

 

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D. A buffer can provide positive information that builds goodwill.

 

 

 

 

 

 

Question 7 of 40

2.5 Points

 

Trevor has considered his situation and has already decided what information he must include in the bad-news email he is about to draft. However, he is now stuck trying to decide whether he should jump right to the bad news or build up to it gradually. Which stage of the ACE process is Trevor engaged in?

 

 

 

 

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A. analyzing

 

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B. assessing

 

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C. composing

 

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D. contending

 

 

 

 

 

 

Question 8 of 40

2.5 Points

 

Being persuasive __________.

 

 

 

 

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A. is rarely required in your daily life

 

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B. involves understanding why your audience may resist your ideas

 

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C. means tricking your audience into doing what you want

 

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D. is very unethical, and in some situations may even be illegal

 

 

 

 

 

 

 

 

Question 9 of 40

2.5 Points

 

Your boss is in a hurry to leave, so she quickly delegates an assignment to you. She needs you to communicate some bad news to a number of people at different geographic locations. Though she wants the message to spread instantaneously, she wants to give the audience time to carefully consider a response. It’s also a priority for her that the message doesn’t come across as impersonal or evasive. After she has left, you realize that she didn’t specify which medium she wants you to use for the message. Taking her considerations into account, you determine that a(n. __________ would be an appropriate medium to use.  

 

 

 

 

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A. newsletter

 

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B. email

 

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C. letter

 

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D. blog post

 

 

 

 

 

 

Question 10 of 40

2.5 Points

 

You need to email a co-worker to ask for her assistance on a project. In the context of this message, which of the following constitutes a refutation you could include in your request in anticipation of a possible objection?

 

 

 

 

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A. I really need your help right now, as my department is short-staffed.

 

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B. I won’t be able to complete my project if you don’t help me.

 

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C. While this may sound time-consuming, I will only need one hour of your time.

 

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D. If you decide to help me, then you will have to work overtime.

 

 

 

 

 

 

Question 11 of 40

2.5 Points

 

While the __________ stage helps you make a persuasive plan, the __________ stage helps you put the plan into action and draft the message.

 

 

 

 

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A. analyzing; composing

 

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B. analyzing; evaluating

 

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C. composing; analyzing

 

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D. composing; evaluating

 

 

 

 

 

 

 

 

Question 12 of 40

2.5 Points

 

Before __________ a bad-news message, __________ the situation by asking yourself several questions that might help you develop content and choose the best medium.  

 

 

 

 

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A. analyzing; evaluate

 

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B. analyzing; compose

 

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C. composing; encode

 

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D. composing; analyze

 

 

 

 

 

 

Question 13 of 40

2.5 Points

 

Which of the following medium options is recommended both for targeting a personal appeal to an individual and for communicating with large audiences?

 

 

 

 

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A. email

 

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B. memo

 

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C. telephone

 

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D. group meeting

 

 

 

 

 

 

 

 

Question 14 of 40

2.5 Points

 

Galaxy Foods, a large manufacturer of snack products, learns that some of the items it labels as “nut-free” may actually have been contaminated by tree nuts. A press release expressing this news needs to be drafted, and the PR department decides to use the indirect organizational plan. This plan __________.  

 

 

 

 

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A. is a good idea under the circumstances, as it will soften the impact of the bad news

 

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B. is a strategic and forward-thinking move to preserve the positive image of the company

 

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C. is inappropriate, as it runs the risk of obscuring the bad news that could endanger people’s health

 

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D. is not the best decision, as it will immediately alert the audience to the seriousness of the bad news

 

 

 

 

 

 

 

 

Question 15 of 40

2.5 Points

 

In persuasive situations, you will increase your chances of getting a positive response by __________ the analyzing phase of the ACE communication process.

 

 

 

 

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A. devoting less time to

 

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B. changing the order of

 

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C. omitting

 

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D. spending more time on

 

 

 

 

 

 

Question 16 of 40

2.5 Points

 

Angelina has to reject an employee’s request for time off, and is trying to determine the best medium in which to deliver this message. She is also thinking about what the employee’s reaction will be, and if there is anything she can say to soften the bad news. Angelina is engaged in which stage of the ACE process?

 

 

 

 

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A. analyzing

 

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B. addressing

 

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C. composing

 

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D. critiquing

 

 

 

 

 

 

Question 17 of 40

2.5 Points

 

Which of the following statements would be best to include in a letter turning down someone who applied for a job?

 

 

 

 

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A. We are sorry to inform you that your credentials were not as impressive as those of the other candidates who applied for the position.

 

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B. We think that you are talented, but feel the position would best be filled by a younger, more vibrant candidate.

 

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C. Unfortunately, we were more impressed by the other candidates.

 

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D. After much consideration, we have offered the position to another candidate.

 

 

 

 

 

 

Question 18 of 40

2.5 Points

 

For which of the following reasons would making a telephone call be preferable to sending an email?

 

 

 

 

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A. It allows you to reach large audiences.

 

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B. It allows you to include additional arguments that may help your persuasive appeal.

 

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C. It gives your audience time to consider your appeal before carefully responding.

 

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D. It allows for immediate feedback so you can alter your appeal instantly, if necessary.

 

 

 

 

 

 

Question 19 of 40

2.5 Points

 

Which of the following options is most likely to be used for reaching potential audiences you can’t yet identify?

 

 

 

 

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A. group meeting

 

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B. email

 

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C. telephone

 

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D. blog

 

 

 

 

 

 

Question 20 of 40

2.5 Points

 

Which of the following would likely require persuasion?  

 

 

 

 

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A. exchanging a sweater for one in a smaller size

 

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B. getting an extension on a deadline

 

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C. congratulating a co-worker on her promotion

 

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D. giving a colleague the link to a website you think he’ll find useful

 

 

 

 

 

 

Question 21 of 40

2.5 Points

 

Searching articles in online databases like LexisNexis and EBSCO Business Source Premier __________.  

 

 

 

 

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A. bears little resemblance to searching the web

 

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B. is possible only if you personally purchase a subscription

 

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C. allows you to search more sources, though most are less reliable than general web pages

 

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D. lets you specify that you only want articles that are peer-reviewed

 

 

 

 

 

 

Question 22 of 40

2.5 Points

 

Mandy is conducting a survey; her primary goal is to make sure that survey participants actually respond, but it is not possible for her to personally meet her participants as they are all geographically dispersed. Which survey medium would be best for Mandy to use?

 

 

 

 

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A. mail surveys

 

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B. web surveys

 

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C. telephone surveys

 

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D. email surveys

 

 

 

 

 

 

Question 23 of 40

2.5 Points

 

At your company, a number of routine office tasks are loosely shared among entry-level employees, who perform these duties in addition to their specific job descriptions. This often results in tasks being done late, poorly, or not at all. You suggest to your boss that outsourcing this work might be a good idea. He is interested, so he asks you to research and recommend a service provider. In this case, which of the following is the best example of a primary source?

 

 

 

 

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A. the website of an outsourcing service provider that you are considering

 

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B. a Wikipedia article about the popularity of outsourcing

 

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C. a journal article about the impact of outsourcing on a company’s bottom line

 

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D. a research report discussing the effects of outsourcing on the overall economy

 

 

 

 

 

 

Question 24 of 40

2.5 Points

 

When doing background research on your topic, the question “What else exists that serves similar purposes?” is about the topic’s __________.

 

 

 

 

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A. category

 

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B. history

 

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C. popularity

 

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D. context

 

 

 

 

 

 

 

 

Question 25 of 40

2.5 Points

 

Which of the following questions is recommended for use in assessing the accuracy of a source?

 

 

 

 

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A. How current is the information?

 

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B. Do others frequently cite the source?

 

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C. If the source is a website, does it identify the author?

 

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D. Is the source protected by a copyright?

 

 

 

 

 

 

Question 26 of 40

2.5 Points

 

Using an online database like LexisNexis to search for articles on a topic __________.

 

 

 

 

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A. is not as effective as doing a Google search

 

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B. allows you to search publications not available through a Google search

 

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C. is less expensive but more time-consuming than a Google search

 

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D. leads you to articles that are less reliable than web pages

 

 

 

 

 

 

 

 

Question 27 of 40

2.5 Points

 

In your research you consult Thomson One Banker, IBIS World, and Yahoo Finance. This means that you are using __________ to conduct your search.

 

 

 

 

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A. an online bookstore

 

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B. online business research tools

 

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C. general search engines

 

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D. an online publication index

 

 

 

 

 

 

Question 28 of 40

2.5 Points

 

Which of the following do you need to avoid in order to be an efficient researcher?

 

 

 

 

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A. evaluating your sources for credibility

 

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B. using a library or bookseller to find relevant books

 

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C. using only Google searches to find information

 

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D. following leads found in good sources

 

 

 

 

 

 

Question 29 of 40

2.5 Points

 

Considering whether any web links are broken is a part of evaluating the source’s __________.

 

 

 

 

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A. accuracy

 

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B. authorship

 

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C. age

 

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D. clarity

 

 

 

 

 

 

Question 30 of 40

2.5 Points

 

A deep web portal __________.

 

 

 

 

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A. finds only that information which is aimed at the public

 

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B. accesses free information exclusively

 

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C. performs federated searches.

 

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D. omits information in publications that require a subscription.

 

 

 

 

 

 

Question 31 of 40

2.5 Points

 

At your company, a number of routine office tasks are loosely shared among entry-level employees, who perform these duties in addition to their specific job descriptions. This often results in tasks being done late, poorly, or not at all. You suggest to your boss that outsourcing this work might be a good idea. He is interested, so he asks you to research and recommend a service provider. Which of the following best articulates the research question you have been asked to explore?

 

 

 

 

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A. Is it fair to make entry-level employees do this additional work?

 

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B. How can we train the entry-level employees so that they can perform these tasks in a more efficient manner?

 

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C. Which outsourcing service provider would be the best for us?

 

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D. Is outsourcing the best solution to our problem?

 

 

 

 

 

 

Question 32 of 40

2.5 Points

 

Which of the following terms best describes a process that is designed to ensure that articles in academic journals are accurate and honest?

 

 

 

 

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A. narrow casting

 

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B. peer-reviewing

 

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C. satisficing

 

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D. social referencing

 

 

 

 

 

 

Question 33 of 40

2.5 Points

 

When it comes to research, __________.

 

 

 

 

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A. students should be discouraged from using books, as they are less credible than online sources

 

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B. students often shun online information sources in favor of books

 

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C. the drawback with online content is that it cannot be updated regularly

 

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D. books are valuable resources, as they are often professionally written, reviewed, and edited

 

 

 

 

 

 

Question 34 of 40

2.5 Points

 

Doing background research on your topic __________.

 

 

 

 

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A. is not advised for business research

 

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B. should not include information about your topic’s history

 

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C. is vital, since you are required to include it in your final presentation

 

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D. can help you structure your research

 

 

 

 

 

 

Question 35 of 40

2.5 Points

 

You work in a small office of fewer than 20 employees with no dedicated IT staff. As the resident technical expert, you are called on to deal with computer issues and technology-related decisions. Lately this has been taking up more and more of your time and you feel that it is no longer an efficient arrangement. You speak to your boss about contracting with an IT company to oversee these needs, and she tells you to research some options. You find a website with some interesting information about this topic, plus the author is a well-known expert in the field. There is some useful data, for which the author has taken care to provide citations. There also are some promising links, but when you try to click them, they are broken or unavailable. You find that the page was last updated over a year ago. How will you evaluate this source?

 

 

 

 

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A. This source should be cited in your report, as it amply meets all three “A”s.

 

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B. This source has some accuracy issues, so it should not be cited.

 

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C. This source is not very recent, but given the nature of your research it is acceptable.

 

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D. This source fares well regarding authorship and accuracy, but is not current enough to be cited.

 

 

 

 

 

 

Question 36 of 40

2.5 Points

 

Which of the following assignments would require you to conduct research and share the results?

 

 

 

 

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A. investigating why product sales are low

 

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B. implementing a new code developed by your colleague

 

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C. adding results you have just received to your report

 

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D. organizing a marketing team meeting

 

 

 

 

 

 

Question 37 of 40

2.5 Points

 

Using the search string “cake recipe” – “egg” in a search engine would yield results __________.

 

 

 

 

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A. about either eggs or cake recipes, but not both

 

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B. of cake recipes that mention eggs

 

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C. about both cake recipes and eggs

 

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D. of cake recipes that do not mention eggs

 

 

 

 

 

 

Question 38 of 40

2.5 Points

 

When you type into a basic search engine like Google, Bing, or Yahoo, the sites that appear at the top or on the side of the results page are usually __________.

 

 

 

 

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A. those that are most frequently accessed

 

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B. those that have paid a fee to be featured in the results

 

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C. those that most closely match your search terms

 

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D. those that are least relevant to your search

 

 

 

 

 

 

Question 39 of 40

2.5 Points

 

__________ sources are books and articles that synthesize material from __________ sources, framing them for general readers.

 

 

 

 

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A. Primary; secondary

 

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B. Secondary; tertiary

 

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C. Tertiary; secondary

 

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D. Primary; tertiary

 

 

 

 

 

 

Question 40 of 40

2.5 Points

 

For which of the following question types are the responses most likely to vary?

 

 

 

 

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A. yes/no

 

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B. open-ended

 

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C. Likert (agreement. scale

 

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D. rating scale

 

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E. open-ended